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Privacy Policy at Panglima Resort Semporna

  • Privacy Policy

    Privacy Policy – Panglima Resort Bum Bum Island, Semporna

    This Privacy Policy is issued by Panglima Resort Bum Bum Island, Semporna (“the Hotel”, “we”, “us”, or “our”), including its parent companies, subsidiaries, and affiliates. This policy explains how we collect, use, store, protect, and share personal information obtained through our website, reservation systems, mobile applications, and hotel operations.


    By accessing or using our website and services, you agree to the practices described in this Privacy Policy.


    Information We Collect 1. Information You Provide to Us

    When you use our website, make a reservation, or stay at Panglima Resort, you may voluntarily provide personal information, including but not limited to:




    • Full name




    • Email address




    • Home or business address




    • Phone number




    • Nationality




    • Payment card and billing information




    • Stay details, room preferences, and special requests




    This information may be collected directly through our website, reservation system, hotel front desk, or mobile applications. In some cases, we may receive this information from third-party booking platforms or online travel agencies.


    2. Information Collected Automatically


    When you browse our website or use our digital services, we may automatically collect certain technical information, including:




    • Internet Protocol (IP) address




    • Country or region




    • Device identifiers (MAC address)




    • Browser type and operating system




    • Website usage data, pages visited, and interaction behavior




    This information helps us improve website functionality, enhance user experience, perform analytics, and deliver relevant content and advertisements.


    3. Cookies and Similar Technologies


    Our website uses cookies and similar technologies to improve functionality and user experience. Cookies help us remember preferences, understand website usage, and optimize performance.


    You may manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of our website.


    How We Use Your Information


    We use your personal information to:




    • Process and manage hotel reservations




    • Communicate before, during, and after your stay




    • Provide guest services and personalized experiences




    • Send booking confirmations, updates, and post-stay surveys




    • Improve our products, services, and guest experience




    • Conduct internal analytics and market research




    Where permitted by law and with your consent, we may also send marketing communications, special offers, or promotional messages related to Panglima Resort and relevant travel experiences.


    Sharing of Information


    We may share your information with:




    • The Hotel and affiliated entities to fulfill reservations and services




    • Third-party service providers assisting with payment processing, IT services, analytics, marketing, and customer support




    • Government or legal authorities where required by law




    We do not sell or rent your personal information to third parties. Any third party receiving your information is required to comply with applicable privacy and data protection standards.


    Data Transfers


    Due to our affiliation with partner hotels and service providers, your information may be transferred or stored outside your country of residence. We take reasonable steps to ensure appropriate safeguards are in place for such transfers.


    Location Information


    With your consent, we may collect location information through GPS, IP address, or mobile technologies to provide relevant services, offers, or recommendations. Location preferences can be managed through your device or application settings.


    Social Media


    Our website may include social media features (such as Facebook “Like” buttons). Information shared through these platforms is governed by the respective social media providers’ privacy policies.


    Data Security


    We implement technical, physical, and organizational safeguards to protect your personal information against unauthorized access, loss, or misuse. While no system can be completely secure, we continuously review and enhance our security measures.


    Managing Your Information & Preferences


    You may request to:




    • Access or update your personal information




    • Correct inaccurate information




    • Opt out of marketing communications




    • Request deletion of certain personal data




    Please note that some information may be retained where required by law or for legitimate business purposes.


    Children’s Privacy


    Our services and website are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.


    Links to Third-Party Websites


    Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage users to review their privacy policies.


    Changes to This Privacy Policy


    We may update this Privacy Policy from time to time to reflect legal, operational, or business changes. Any updates will be posted on this page, and continued use of our services constitutes acceptance of the revised policy.


    Contact Us


    If you have any questions or concerns regarding this Privacy Policy or how your information is handled, please contact:


    Panglima Resort Bum Bum Island, Semporna
    🌐 https://panglimaresort.com
    📞 018-908 0818